Help for Makers
Everything you need to know about being a CustomMade Maker
Setting Up
- How do I accept orders for more than one of the same item?
- How do I arrange listings on my profile page?
- How do I sign up to become a CustomMade maker?
- How do I complete my profile?
- How do I add a profile photo to my profile?
- How do I set up an order form?
Communicating With Customers
- Why are job board project requests limited to 6 makers?
- How do I correspond with customers via the CustomMade website?
- Can I call or video chat with a customer?
- What should my first message to a customer say?
- Tips for communicating with customers
- What happens if I don’t respond to a customer inquiry within 24 hours?
Managing Orders
- What are maker policies?
- How can I keep track of when projects are due?
- How do I manage my Job Board Alert emails?
- How do I express interest in a project?
- How do I make a proposal?
- How do I edit or retract a proposal?
Payments, Taxes, & WePay
- Can I calculate sales tax for my customers before I submit a proposal?
- How are sales taxes explained to customers? Are they included in my proposal?
- How does CustomMade calculate tax for my customer's purchase(s)?
- What is the tax rate for my customer? How much tax do they owe?
- What states does CustomMade collect sales tax for me in?
- Do I need to collect sales tax from customers on purchases?
Tips for Success
- Can I change the URL for my profile page?
- How to write an engaging business description that wins over customers
- How to craft an engaging listing description
- Tips for winning more jobs
- Optimizing Your Maker Profile
- How to take great photos of your work