You can refund individual customer payments through your WePay account by following the below steps.
1. Go to the 'Payments' section of your CustomMade maker account, under 'My Account'
2. Click 'Launch Dashboard' to open your WePay account
3. Click on 'View all' to see a list of all your transactions
4. Click on the payment that you would like to refund, then click 'Issue Refund'.
5. Click confirm refund to fully refund that payment to the customer, including CustomMade's commission and WePay's transaction fee.
Note that most projects include 2 payments, the initial deposit payment and the final payment. You'll need to refund each separately to give the customer a full refund.