How do I send a message to the maker?

There are two ways to reply to the maker you are working with.

1. Reply directly to the email you receive from CustomMade. When a maker messages you, we will send that message to the email address you used to sign up for CustomMade. Simply hit 'reply' on the email, type your message, and hit 'send.' Your message will go directly to the maker and a copy of the message will also be posted to your project timeline on CustomMade.

2. Reply on CustomMade. First, log in to your CustomMade account, click here or  follow the steps below.

Click on your name and then select Projects from the dropdown menu.

Navigate to the project you'd like to work on and then click to your messages tab.
Scroll down to the end of your message thread and type your message. You can add an optional attachment by clicking Add an attachment. When you are done, click Send. The maker will be able to view your message on the project's timeline, and also receive an email from CustomMade letting them know that they have a message to respond to.


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