Our makers are experts in bringing your ideas to life. The best defense against getting an unsatisfactory product is writing a highly detailed initial proposal. Throughout the custom process, it’s also important to communicate openly and frequently with your maker to ensure that you have a clear understanding of what is being built, the construction methods and materials that are being used, and how and when delivery or installation will occur. Our most satisfied customers make effective communication a priority.
You should also make sure to review a maker's policies, reviews, and portfolio of projects on their profile page before purchasing.
If you have a problem with your order and you end up having difficulty reaching an agreement with your maker, CustomMade facilitates communication through the Dispute Resolution Process.
Please keep in mind that CustomMade is a marketplace for introducing and facilitating agreements between makers and customers. CustomMade is not a direct transaction participant and makes no representations over the reliability, capability, honesty, qualifications, or other characteristics of any Maker or any User’s statements, including their ability or inability to deliver a high-quality product on time and to the specifications of the Proposal Agreement.